Terms of Service

Last Updated: November 27, 2025

1. Introduction

These Terms of Service (the “Terms”) are a legal agreement between you (“you” or “User”) and HORMONAL HARMONY, LLC, doing business as TrueVitaLabs (“TrueVitaLabs,” “Company,” “we,” “us,” or “our”).

These Terms govern your access to and use of our website truevitalabs.com, including any content, features, and services offered on or through the website (collectively, the “Website”).

We’ve tried to make this document as readable as possible, but some language is necessarily “legalese” to protect both you and us.


2. Acceptance of These Terms

Please read these Terms carefully before using the Website.

By accessing or using the Website, or by clicking to accept or agree to the Terms when this option is presented, you:

  1. Acknowledge that you have read and understood these Terms;

  2. Agree to be bound by these Terms and our Privacy Policy (which is incorporated by reference); and

  3. Represent and warrant that you have the legal capacity to enter into a binding contract with us.

If you do not agree to these Terms or the Privacy Policy, you must not access or use the Website.


3. Age and Eligibility

The Website is intended for adults and is not targeted at minors.

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to use this Website or make purchases.

  • By using the Website, you represent and warrant that you meet this age requirement and have full legal capacity to enter into these Terms.

If you do not meet these requirements, you must not use the Website.


4. Changes to These Terms

We may revise and update these Terms from time to time at our sole discretion. Any changes are effective immediately when posted on the Website and apply to all access to and use of the Website thereafter.

By continuing to use the Website or making purchases after we post updated Terms, you agree to the revised Terms. You are responsible for checking this page each time you access the Website so you are aware of any changes.


5. Your Responsibilities

You are responsible for:

  • Ensuring that anyone who accesses the Website through your internet connection is aware of and complies with these Terms;

  • Providing only accurate, current, and complete information on the Website;

  • Maintaining the security of your account credentials (if applicable).

YOU ARE SOLELY RESPONSIBLE FOR YOUR USE OF THE WEBSITE AND FOR YOUR OWN COMPUTER, INTERNET, AND DATA SECURITY.


6. Prohibited Activities

You may only use the Website for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable federal, state, local, or international law or regulation (including export control laws).

  • Exploit, harm, or attempt to exploit or harm any person, including minors, in any way.

  • Upload, post, transmit, or distribute any content that violates these Terms or our content standards.

  • Send any unauthorized advertising or promotional material (spam, chain letters, junk mail, etc.).

  • Impersonate the Company, a Company employee, another user, or any other person or entity.

  • Engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Website, or that may harm the Company or users of the Website or expose them to liability.

Additionally, you agree not to:

  • Use the Website in any manner that could disable, overburden, damage, or impair the Website or interfere with other users’ use of the Website.

  • Use any robot, spider, scraping tool, or other automatic device to access the Website for any purpose without our prior written consent.

  • Use any manual process to monitor or copy any material on the Website without our prior written consent.

  • Introduce any viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material.

  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Website, any server on which the Website is stored, or any server, computer, or database connected to the Website.

  • Attack the Website via a denial-of-service attack or a distributed denial-of-service attack.

  • Otherwise attempting to interfere with the proper working of the Website.


7. Intellectual Property Rights

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, and the design, selection, and arrangement thereof) are owned by HORMONAL HARMONY, LLC, its licensors, or other content providers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You must not:

  • Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on our Website, except as follows:

  • Your computer may temporarily store copies of suchmaterial in RAM incidental to your accessing and viewing those materials.

  • You may store files that are automatically cached by your Web browser for display enhancement purposes.

  • You may print or download one copy of a reasonable number of pages of the Website.

You must not:

  • Modify copies of any materials from this site.

  • Delete or alter any of the copyright, trademark, or other proprietary rights notices from copies of materials from this site.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of the Terms of Service, your right to use the Website will stop immediately and you must, at our option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by the Company. Any use of the Website not expressly permitted by these Terms of Service is a breach of these Terms of Service and may violate copyright, trademark, and other laws.


8. User Submissions and Submission Standards

The Website may allow you to create, submit, post, display, transmit, publish, distribute, or broadcast content (“User Submissions”), including:

  • Reviews

  • Comments

  • Photos, images, videos

  • Written content

  • Feedback or ratings

  • Personal experiences

  • Any other materials

You are solely responsible for your User Submissions, including ensuring that such content complies with applicable laws and these Terms.

8.1 License You Grant to Us

By submitting content, you grant TrueVitaLabs a:

  • Worldwide

  • Non-exclusive

  • Royalty-free

  • Perpetual

  • Irrevocable

  • Fully sublicensable

license to use, reproduce, modify, publish, display, distribute, and create derivative works from your User Submissions in any media or format, for any purpose.

8.2 Your Representations

You represent and warrant that:

  • You own or control all rights to your User Submissions.

  • Your User Submissions do not violate any law or rights of any third party.

  • Your User Submissions comply with these Terms and Submission Standards.

8.3 User Submission Standards

You agree NOT to upload or submit content that:

  • Is defamatory, obscene, abusive, offensive, violent, hateful, inflammatory, or objectionable.

  • Promotes sexually explicit material or illegal acts.

  • Violates any copyright, trademark, patent, trade secret, or other proprietary rights.

  • Violates the privacy rights of others.

  • Is fraudulent, deceptive, or misleading.

  • Promotes discrimination or harassment.

  • Contains malware or harmful code.

  • Impersonates another person.

  • Misrepresents your identity or affiliation.

  • Appears to be endorsed by us if it is not.

8.4 Our Rights

We reserve the right to, at our sole discretion:

  • Remove or refuse to post any User Submission.

  • Edit or modify any content.

  • Re-categorize content.

  • Terminate or suspend access for violations.

  • Report illegal behavior to law enforcement.

We have no obligation to monitor user content.


9. Third-Party Links and Content

The Website may link to third-party websites or services. These links are provided for convenience only.

We do not:

  • Endorse third-party websites

  • Control their content or policies

  • Guarantee their accuracy or safety

If you access third-party sites, you do so entirely at your own risk and are subject to their terms and policies.


10. Online Orders

All purchases made through the Website are subject to the following:

10.1 Order Eligibility

You may not purchase products if:

  • You are prohibited by law from doing so; or

  • The items are not available in your region.

10.2 Order Acceptance & Confirmation

Your order is an offer to purchase products.

We may accept or reject orders at our sole discretion, even after sending an order confirmation.

Reasons may include:

  • Inventory issues

  • Fraud concerns

  • Payment authorization failure

  • Pricing errors

10.3 Prices, Discounts, and Promotions

  • Prices are subject to change without notice.

  • Taxes, shipping, and handling fees are added at checkout.

  • We are not responsible for typographical or pricing errors.

  • We reserve the right to correct pricing mistakes and cancel erroneous orders.


11. Payment and Fees

We accept:

  • Shop Pay

  • PayPal

  • Visa

  • Mastercard

  • American Express

  • Other payment methods offered on the Website

You agree to provide accurate payment and account information.

You authorize us to:

  • Charge your payment method for purchases

  • Process recurring subscription fees if applicable

If your purchase involves recurring charges:

  • You must maintain a valid payment method

  • Charges will continue until you cancel

  • You authorize charges without further approval

We may correct processing errors at any time.


12. Cancellation (Subscriptions)

You may cancel your subscription:

Cancellation takes effect at the end of your current billing cycle.

Subscriptions:

  • Are non-refundable

  • Cannot be transferred

  • Have no monetary value

  • Provide only a limited, revocable right to use subscription benefits


13. Return & Refund Policy

Our return and refund policy is available on our Website.

Refunds are not guaranteed and are processed per our posted policy and applicable law.


14. Disclaimers

YOU USE THE WEBSITE AND PRODUCTS AT YOUR OWN RISK.

THE WEBSITE AND ALL CONTENT, PRODUCTS, DIGITAL GOODS, AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy or completeness

  • Availability or reliability

We do not warrant that:

  • The Website will be error-free or uninterrupted

  • Defects will be corrected

  • The Website is free of viruses or harmful code

  • Product descriptions or content are accurate or reliable

Nothing in this section affects warranties that cannot lawfully be excluded.


15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRUEVITALABS AND ITS OFFICERS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, CONTRACTORS, LICENSORS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY:

  • Indirect damages

  • Special damages

  • Incidental damages

  • Consequential damages

  • Punitive damages

Including losses involving:

  • Data

  • Revenue

  • Profit

  • Business interruption

  • Opportunity

  • Goodwill

Our total liability shall not exceed the amount paid by you for the product giving rise to the claim.


16. Indemnification

You agree to defend, indemnify, and hold harmless TrueVitaLabs and its affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

  • Your use of the Website

  • Your User Submissions

  • Your violation of these Terms

  • Your violation of any laws or third-party rights


17. Binding Arbitration & Class Action Waiver

IMPORTANT: THIS SECTION AFFECTS YOUR LEGAL RIGHTS.

You and TrueVitaLabs agree that any dispute arising out of or relating to:

  • These Terms

  • The Website

  • Any purchase

  • Any interaction with the Company

shall be resolved through binding arbitration, not court litigation.

Key Terms:

  • No jury trial

  • No class actions

  • Arbitration conducted by the American Arbitration Association (AAA)

  • Location: Miami, Florida, or telephonically

  • Arbitrator has exclusive authority to decide arbitrability

  • Each party pays its own legal costs

30-Day Right to Opt Out

You may opt out of arbitration within 30 days of accepting these Terms by emailing:

contact@truevitalabs.com

If you opt out:

  • You retain the right to bring claims in court

  • These arbitration terms will not apply to you

This section survives termination of your relationship with us.


18. Governing Law

These Terms and your use of the Website are governed by the laws of the:

State of Florida, USA,

without regard to conflict-of-law principles.

You agree to submit to the exclusive jurisdiction of courts located in Miami, Florida for any disputes not subject to arbitration.


19. Severability

If any provision of these Terms is ruled illegal or unenforceable, the remainder of the Terms will continue in full force and effect, and the original intent will be preserved to the fullest extent possible.


20. Entire Agreement

These Terms, together with our Privacy Policy and other posted policies, constitute the entire agreement between you and TrueVitaLabs.

Any prior agreements (oral or written) are superseded.

No amendment is valid unless:

  • In writing

  • And signed by an authorized representative of TrueVitaLabs


21. Waiver

No waiver by the Company of any term or right shall be deemed a continuing waiver or a waiver of any other term. Failure to enforce a right does not waive the right to enforce it later.


22. Notices

We may notify you by:

  • Email

  • Website posting

It is your responsibility to keep your email address current.


23. Contact Us

This Website is operated by:

HORMONAL HARMONY, LLC / TrueVitaLabs

66 W Flagler Street STE 900 – #951

Miami, FL 33130

Email: contact@truevitalabs.com

Please report misuse, security concerns, or violations to us at the email above.